United Business Intermediaries Limited (UBI)

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United Business Intermediaries (UBI) Refund and Return Policy

1. Policy Overview

United Business Intermediaries (UBI) is committed to delivering high-quality products that meet agreed-upon specifications. Due to the custom-made nature of our marine vessels (boats, floating houses) and large-scale goods (swimming pools), and the standardized nature of our A4 copy paper, all sales are final once the product is shipped and accepted, subject to the strict conditions of this policy.

2. Mandatory Pre-Shipment Inspection

To ensure transparency and quality assurance, it is mandatory for the customer to appoint an independent, internationally recognized third-party inspection company (e.g., SGS, Bureau Veritas, or Intertek) to conduct a final inspection of the goods before they depart the shipping port.

2.1. Customer Responsibilities

  • The customer must appoint and fund the third-party inspection.
  • The inspection must be completed and the report must be issued before the shipping vessel departs the port of origin.
  • The inspection must verify:
  • Product Quantity: Count of all items, reams, or components.
  • Product Quality & Materials: Compliance with the agreed specifications and materials.
  • Workmanship & Functionality: For customized products, verification that the construction meets the technical agreement.
  • Packaging: Verification that packaging is sufficient for sea freight.

2.2. Acceptance of Goods:

The customer’s approval of the third-party inspection report constitutes final acceptance of the goods. By authorizing shipment after receiving a satisfactory report, the customer accepts the products “as is” and acknowledges they meet the required specifications.

3. Claims for Discrepancies

Claims for refunds, returns, or compensation are only valid if a discrepancy is identified and reported in the mandatory pre-shipment inspection report.

3.1. Process for Raising a Claim:

  • 1. Any default, missing quantity, or use of wrong materials must be documented in the official report from the appointed inspection company.
  • 2. The customer must email this report to UBI at [Your Claims Email Address] within 24 hours of receiving it and before the ship's departure.
  • 3. The report must clearly state the nature of the defect and include photographic evidence.

4. Resolution Options

Upon validation of a legitimate claim supported by the inspection report, UBI will, at its discretion, offer one of the following solutions:
  • For Minor Defects/Wrong Materials: We will repair the product or provide replacement parts at our cost.
  • For Missing Quantity: We will ship the missing quantity immediately.
  • For Major Defects (Customized Products): We will discuss a partial refund proportional to the defect or, in rare cases, a full remanufacture of the product, contingent on the return of the original goods.

5. Returns & Associated Costs

  • Returns are not accepted for customized products (boats, floating houses, custom pools) unless authorized by UBI in writing due to a major, proven defect.
  • If a return is authorized for standard products (e.g., A4 paper), the customer is responsible for all return shipping costs, customs duties, and a 15% restocking fee.
  • The product must be returned in its original, unused condition.

6. Warranty

Our products are covered by a separate warranty policy against manufacturing defects, which becomes effective after delivery and acceptance. This refund policy deals exclusively with pre-shipment quality control.

7. Contact Information

For all quality claims and to submit inspection reports, please contact:

UBI Quality Assurance Department